Participant Cancellation/Refund | Effective January 1, 2022


Information

Cancellation/Refund Procedure
Cancellations by telephone are acceptable; however, a written request must be received by our office before a refund may be processed. The refund amount will be calculated upon the receipt of a written request (as opposed to the phone request) and a refund made via the same method as the payment. The registrant also has the right to transfer the amount (less any cancellation penalties) to the new course registration.

Standard Course Refund Policy

  • Full refunds will be issued to registrants who cancel their registration no later than 14 days before the course starting date.
  • Refunds, less $50, will be processed for registrants who cancel 7-13 days before the course starting date.
  • A 50% refund will be issued for registrants who cancel 2-6 days before the course starting date.
  • No refunds will be issued for registrants who cancel within 48 hours of the starting date.

Hands-On Courses with Pre-ordered Consumable Supplies Policy
Examples: Courses involving pig jaws, cadaver heads, etc.

  • Full refunds will be issued to registrants who cancel their registration no later than 14 days before the course starting date.
  • Refunds, less $110, will be issued for registrants who cancel 7-13 days before the course starting date.
  • A 50% refund will be issued for registrants who cancel 2-6 days before the course starting date.
  • No refunds will be issued for registrants who cancel within 48 hours of the starting date.

Exceptions: Refunds issued according to the application guidelines for the program

  • Comprehensive Dentistry Program
  • Executive Practice Management™ Program for Dentists
  • Fellowships/Internships/Preceptorships
  • Mini-Residencies/Clerkships

Webinar & Web-Based Courses Cancellation/Refund Policy

  • Full refunds will be issued to registrants who cancel their registration no later than 48 hours before the course starting date/time.
  • A 50% refund will be issued to registrants who cancel 48-24 hours before the course starting date/time.
  • No refunds will be issued for registrants who does not login to the webinar or who cancels within 24 hours of the course starting date/time.

Program Cancellations

Continuing Dental Education reserves the right to modify or cancel a course when circumstances warrant, including insufficient enrollment. Dates, course content, fees or faculty will be changed only when unavoidable. If a course is already full when registrations are received, or if the course has been canceled, applicants will be notified and a full refund will be processed.