Building the Dentist/Patient Relationship: Using Evidence to Inform Practice
An ACDE Series Webinar

Course Description:

This evidence-based presentation will discuss the science behind the dentist/patient relationship, and what factors are most meaningful in fostering rapport leading to positive oral health outcomes.

Learning Objectives:

At the conclusion of this course, participants will be able to:

  1. Identify the five principles important to building a relationship between dentists and their patients.
  2. Differentiate the different types of trust and how they relate to the dentist/patient relationship.
  3. Describe and appraise factors that contribute to building the dentist/patient relationship.

Meet the Speaker: Dr. Laura Dempster

Laura Dempster is a Professor at the Faculty of Dentistry, University of Toronto, and the inaugural holder of the Kamienski Professorship in Dental Education Research. She received her PhD from the Institute of Medical Science, University of Toronto; MSc from the Department of Clinical Epidemiology and Biostatistics, McMaster University; and BSc in Dentistry (Dental Hygiene) from the Faculty of Dentistry, University of Toronto. The Dental Research Institute at the Faculty of Dentistry recently established a new research theme: Education Research in Dental and Related Sciences, whose scope comprises interests on a broad range of topics that cross health disciplines. Laura is responsible for advancing this new theme and is looking forward to collaborating with members of the Wilson Centre and other interested scientists on issues related to health professions education. Her research interests lie in the relationship between patient and clinician variables in dental anxiety, the characterization of those variables in student clinicians, and the diversity between novice and expert clinicians in the diagnosis, management, and treatment of dental anxiety.

Registration Information

  • Zoom Webinar
  • Lecture
  • 1.5 Credit Hours
  • Tuition: $59

Hosting University

  • University of Toronto Continuing Dental Education
  • CE contact name & email: Chris Swayze,
  • Speaker name & contact info: Dr. Laura Dempster,

WEBINAR CANCELLATION POLICY: Full refunds will be issued to registrants who cancel their registration no later than 48 hours before the course starting date/time. A 50% refund will be issued to registrants who cancel 48-24 hours before the course starting date/time. No refunds will be issued for registrants who does not login to the webinar or who cancels within 24 hours of the course starting date/time. Participants may phone the Continuing Education office to cancel, but a written request which includes the name and phone number of the person who paid for the course must be received by our office before a refund can be processed. This request can be emailed to